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Want a Custom Made Tutu? We can do that! Send us an email for a quote!

Policies

Welcome


We are dedicated to family and are proud to offer you these great products! Our family Motto: "All We Can"!

Payment

Payment must be made before any product ships. Made to order items will not be started until payment arrives in most cases, please fulfill payment within 48 hours of purchase. As things happen in life, simply contact us if you have an issue with completing your purchase, we will work with you! All items customized/hand crafted or especially for you the buyer are not returnable unless damaged upon arrival, supporting documentation from carrier (shipping carrier) and must be returned within 7 days of receipt. All refunds, credits etc will be less shipping and handling fee.  Return Authorization number is required for all returns, please contact us via email for your RAN. Email: C.Martinez@2tucute.com and CJandSonz_storesupport@outlook.com

Refunds and Exchanges


Damaged upon arrival will be replaced with providing damage documentation through carrier. Please see full purchase terms for details.


Additional Policies and FAQs


Our Purchase Terms:
We are first and foremost thankful for your interest and purchases with our business. We are a Family First Business and know the importance of all that encompasses an ever growing world of choices and find that we are blessed to have such great folks show an interest in our business built on determination, sweat, love, loyalty and integrity so thank you for allowing us to serve you. When we offer free shipping with your item(s) it will be standard domestic or international shipping without additional services such as insurance, delivery confirmation, or signature required. Domestic USA shipments include all 50 states whenever eligible via standard shipping. Buyer assumes all shipping liability once item ships. Avoid concern for your purchase by utilizing the added services various carrier/shipping services offer for your peace of mind.
International buyers assume all taxes, duties, shipping, penalties if merchandise is not allowed, and fees.


*All sizes are approximate but measured with care and precision. Any products shown in special packaging or used in photos are not included in purchase unless stated. Embellishments will vary but will follow the "theme" of the purchase as we have many accents to utilize. Our tulle is not Flame retardant but Nylon (our tulle type of choice) is inherently Fire Retardant; for Burning Man event outfits/costumes special flame retardant tulle can be utilized, place order early as we will need to special order that style tulle. As many of our creations contain rhinestones and other embellishments these may pose a choking hazard for small children, buyer/customer assumes all liability for products purchased/received.  Seller does not assume liability.  All photos are respectively the property of CJ and Sonz (parent company to Nayomi Inspired and 2Tu Cute).

Please take special note: We understand that ordering a tutu or any handcrafted item to wear can be difficult when determining lengths and sizes in general, if you have any questions contact us and we will do our very best to help you measure with accuracy, having said that please understand that we will not refund monies based on miscalculations of size/length by the buyer. This would increase our overhead costs dramatically and our customers/clients would not appreciate an increase in prices. *This does not include any gross miscalculations on our end. Jewelry purchases must be shipped with tracking capability by both buyer and seller as these items are higher end purchases that payment providers (IE:credit card companies) will need in order to validate purchase and solve any concerns.


Payment must be received within 48 hours of purchase. When combining your items you are welcome combine your purchases for one single payment for a shipping discount. If you have already paid for some items, simply send us a message that you would like to add items to your 1st order and we will create a separate product page with your additional items and adjust shipping from there, We must be contacted in advance to make this adjustment for you.  Combined shipping and combined purchases have a limit of 5 days from first item purchased. Items being combined must be similar for shipping discount to apply. Communication is essential in the purchasing process. If you have an issue and cannot make payment within the allotted time-frame listed above please send us an email or message via question area and we can work with you. Non-payment or non paying buyers (NPB) without communication will be reported/filed and we will utilize procedures provided to us to rectify the NPB actions. Full payment must clear before any product is shipped. No exceptions.



Texas Residents please note there is an 8.25% tax on all purchases.

Please read entire item information before purchasing. When refunds are offered they are less shipping and handling fees. We reserve the right to charge up to 18% in restocking fees. Any returns must be in original packaging with all contents included. All returns are at buyers shipping expense. Return authorization number required on all returns. All refunds and exchanges or credits are on a case by case basis. Customized items and Made to order items are non- refundable as they have been created or altered specifically for the client. Absolutely no refunds, exchanges, or credits after 7 days. We stand by our products and descriptions and will always do our best to describe in detail each product for your review. Please note that damaged items upon arrival are not subject to restocking fees and will be replaced with supporting damage claim documentation.

Our policies for returns are stringent to keep overhead costs low to pass on savings to our clients and to reduce NPB activity. Products listed for purchase will usually state which category that particular item offers, if in doubt ask before buying, we are happy to assist! All Purchase Terms include any purchase made via auction style, retail sale, layaway plan, Buy Now option, and any purchase made through our business. Due to variances in computer monitors colors may vary. *Actual product and or weight may vary.

Seller Information

Crystle Martinez Email: CJandsonz_storesupport@outlook.com or c.martinez@2tucute.com We are happy to offer our Physical Address and Phone number through email for Security and Safety reasons.